Return and Exchanges


We always pay attention to the details of our product pictures so that you can make an perfect choice. If you decide, for any reason, that you would like to return or exchange your gear, you can do so within 30 days of the ordering. In this case, please send the gear back to the following address:

Crafty Climbing, Karola Olszewskiego 115/117 m. 7, 51-639 Wrocław, Poland

Please note that you are responsible for return shipping costs and returned goods must be in unused condition with the tag attached. Exchanges must be made within 30 days of the date of purchase.


If there are any manufacture defects we are happy to replace your gear. Remember that the warranty does not cover normal wear and tear, excessive abuse or misuse.


We can only accept returns for custom orders if the product arrived to you damaged or defective. Otherwise we cannot accept returns.

For all returns and exchanges please contact us at Please include your order number and exchange product/refund requested in your email.


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