Return policy

EASY RETURN AND EXCHANGES

Contact us within: 30 days of delivery

Ship items back to us within: 60 days of delivery

We always pay attention to the details of pictures of our products so that you can make an ideal choice. However in case you receive a bag and you are not satisfied with what you selected, we can exchange it. If the chalk bag has not been used and is in a perfect condition you can send it back to us within 60 days of purchase. Beforehand contact us by e-mail to let us know within 30 days of delivery. It is important that you use an insured package with delivery tracking because we cannot be responsible for parcels lost in delivery to our location.

We also provide you with 60 days of limited warranty against manufacture defects such as material flaws , seams and workmanship. The warranty does not cover normal wear and tear, improper use or abuse. In case something happens to your chalk bag let us know as soon as possible including your order number, exchange product or refund in your e-mail.

 

Custom orders cannot be returned or exchanged

We can only accept returns for custom orders if the product arrived to you damaged or defective. Otherwise we cannot accept returns.

 

For all returns and exchanges please contact us here or at info@craftyclimbing.com.