International shipping

We ship internationally from Poland.

CUSTOMS AND IMPORT TAXES

Please note that international orders are subjected to applicable customs and import fees. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Please be aware of your country's policies before placing an order.


SHIPPING TIME

North America, Australia: 2-3 weeks

Europe, EU: 1-2 weeks


Keep in mind that if your package still has not been delivered after the average time has passed, then we will look into each case individually. It can happen due to an improper adress (in this case you have to wait until the item is returned to us before we can take an action). Sometimes it happens that the package is already waiting for you at your local post office. The best solution is that you call and check it (it had happened many times already). We are not responsible if it happened due to theft, wrong adress, change of adress or incomplete adress. If all the options are not applicable and you still did not receive your package, contact us so we can figure out the solution (for example sending a new item).


PRICING AND SHIPPING INFORMATION

You can find all the important information here.


If you have any other question we are happy to help. Just contact us here or e-mail at info@craftyclimbing.com.